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Categories

FAQ

FAQ

 

Account

Orders 

Do I need an account to place an order?

Does The Packaging Site deliver orders outside of the UK?

What are the benefits of having an account?

What is the minimum order amount?

Can I have multiple delivery addresses?

Do I get a discount on larger quantities?

Can I see my order history?

What is your refund policy?

Where can I track my orders?

 

 

Secutiy & Privacy

Delivery

What are your terms and conditions?

How much does it cost for delivery?

What is The Packaging Site's privacy policy?

How will my order be delivered?

Is thepackagingsite.co.uk secure?

Is my area within the UK mainland?

Do you store my payment details?

Can I make an order from outside of the Uk mainland?

Do you pass my data on to other companies?

 

 

 

 

 

 

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Account

Do I need an account to make an order?

No, you do not need an account to place an order, you can simply make an order using the 'guest' checkout option.

 

What are the benefits of having an account?

Having an account will allow you to check out faster, view your order history, communicate directly with The Packaging Site via your own mail system, quickly check on your order status, track new orders, view recent items viewed, and save multiple shipping addresses to quickly dispatch your order to different destinations. 

 

Can I have multiple delivery addresses?

Yes, you can save multiple addresses in your account. To add an address go to my account > your address book > add a new address

 

Can I see my order history?

Yes, your order history information is stored in your account. Go to my account > your completed orders.

 

Where can I track my orders?

Access your account and navigate to 'view order status'.

 

Delivery

 

How much does it cost for delivery?

Delivery is free on all UK mainland orders. To see a detailed price breakdown for areas outside of the UK mainland see our delivery page.

 

How will my order be delivered?

Most orders will be delivered by either a Royal Mail or UK Mail van courier.

 

Is my area within the UK Mainland area?

All England and Wales postcodes are within the UK mainland area, for a detailed breakdown on postcodes please see our delivery page.

 

Can I make an order from outside of the UK?

Orders will be accepted for UK and Ireland addresses.

 

Orders

 

Does The Packaging Site deliver orders outside of the UK?

We currently only deliver to orders destined for delivery at UK or Ireland addresses.

 

What is the minimum order amount?

There is no minimum order amount.

 

Do I get a discount on larger order quantities?

The vast majority of products will have a 'buy-in-bulk' discount which can be seen in the main product details page.

 

What is your refund policy?

You may return most new, unopened items within 30 days of delivery for a full refund. For a full breakdown of our returns policy see our terms and conditions page.

 

Security & Privacy

 

What are your terms & conditions?

Please see our full  terms & condions page.

 

What is The Packaging Site's privacy policy?

Please see our full policy and privacy page.

 

Is thepackagingsite.co.uk secure?

All transactions are carried out over an SSL 128-bit encrypted secure connection using the latest industry standard technology. The padlock symbol in the bottom of the browser confirms this level of encryption. The HTTPS protocol also ensures your security while on the web.

 

Do you store my payment details?

The Packaging Site does not store any of your card card details. Your details are automatically and securely transmitted directly to the bank for the transaction.

 

Do you pass my data on to other companies?

We will nver pass on your details to any 3rd pary companies or send you any junk mail. You are a valued customer and we treat your details with the upmost privacy.

 

 

 

 

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